While customers continue to wait for details of a recall on TDI diesel cars equipped with "defeat device" software, Volkswagen's U.S. arm recently tried to ease tensions with a "goodwill" package.
It included gift cards and free roadside assistance for owners of the 482,000 affected 2009 through 2015 model year 2.0-liter diesel cars in the U.S.
Now, Volkswagen's Canadian division is doing something similar for 2.0-liter TDI owners there.
A letter recently sent to TDI owners in Canada details an "Owner Credit Package" that is virtually identical to the offer made to U.S. owners.
Owners can receive a $500 gift card, a $500 card redeemable at their VW dealership, and three years of free roadside assistance.
As with customers in the U.S., Canadian VW customers do not have to give up any legal rights to accept the package.
2015 Volkswagen Passat TDI
To enroll in the program, customers van visit vwemissionsinfo.ca and enter the car's vehicle identification number (VIN) to determine eligibility.
Volkswagen continues to attempt to repair its relationship with customers more than three months after the U.S. Environmental Protection Agency (EPA) first announced that VW had installed "defeat device" software in its diesel cars.
The software detected the conditions of a laboratory emissions test, and kept engines operating within legal limits.
But in real-world driving, those limits were ignored. EPA tests showed that certain models at times emitted up to 35 times the amount of nitrogen oxides permitted under U.S. regulations.
2014 Volkswagen Beetle TDI
A subsequent probe found that Volkswagen, Audi, and Porsche models equipped with a separate, 3.0-liter V-6 powertrain had software that was defined by the EPA as a "defeat device" as well.
So far, Volkswagen hasn't offered any form of "goodwill" package to the owners of those V-6 diesel vehicles, which represent a smaller group than the 2.0-liter TDI models.
And VW isn't ready to proceed with a recall on any of these models in North America.
Some diesels in Europe--where emissions standards are less strict--are expected to be recalled for minor updates in January.