service

The average vehicle on U.S. roads these days is more than 10 years old, despite three successive years of record new-vehicle sales. That's a result not only of the 2008-2010 recession but also vastly more durable and reliable vehicles compared to those of previous decades. All of those vehicles...

A couple of years ago, as my 2013 Tesla Model S approached the end of its 50,000-mile warranty, I debated long and hard whether to opt for Tesla’s extended warranty, which they call an Extended Service Agreement (ESA). At $4,000, it wasn’t cheap. It provided four years and an additional...

Over the past century, gasoline-powered vehicles have gotten simultaneously more complex and more reliable. Service intervals have lengthened, drivers no longer check a car's fluids daily or weekly, and many new-car owners will never once open the hood. Reliability data shows that some of them...

My 2013 Tesla Model S is now approaching 75,000 miles on the odometer. That happens to be the mileage benchmark for my next scheduled Tesla service. So I called my local Tesla service center, in Paramus, New Jersey, to set up the appointment. No problem, the service rep said. The first available...

Lincoln will offer free pickup and delivery service for 2017 models.

Every once in a while, other media outlets will ask for advice from Green Car Reports on various fuel economy or car technology questions. We recently received one concerning a 2008 Ford Escape Hybrid, which the owner had left unused for several months. The car wouldn't start after that, and when...

One of the coolest things about owning a Tesla Model S for almost three years now has been the service. When first revealed back in the spring of 2013—a few months after I had taken delivery of my car—the Tesla service model sounded almost too good to be true. If a problem occurred, CEO...

It is one of the more remarkable features of the Tesla Model S electric luxury sedan: door handles that retract flush with the body until needed. But the retracting door handles proved tricky in practice; owner of early Model S cars reported that quite a lot of them had to be replaced under...

A new Fisker website offers parts support for current owners.

Electric-car maker Tesla Motors has rapidly been opening Supercharger DC fast-charging stations throughout the U.S. and outside the country. But despite its goal of providing solar-generated electricity at those sites, Superchargers thus far have drawn on electricity from the conventional power...

Tesla service was ranked top among carmakers in Consumer Reports' annual survey.

It's often said by electric-car owners and advocates that once you start driving electric, you never want to go back. Now it appears that at least a handful of car dealers are learning that the principle extends even to loaner cars from the dealership. A recent Facebook thread on the BMW i3 Owners...

Owners of the 2012 Fisker Karma range-extended electric luxury car got some good news last week: The company that now owns the carmaker has promised that supplies of spare parts will soon become available. Fisker stopped producing its striking sedan in July 2012 after it had built roughly 3,000 of...

Three and a half years after the first Nissan Leaf went on sale, Nissan has announced the cost of a replacement lithium-ion battery pack for its electric car. It's a surprisingly low $5,499 (after a $1,000 credit for turning in the old pack, which is required), plus installation fees and tax. The...

General Motors will perform free servicing to fix potentially low battery coolant in certain Chevy Volts.

This started out as a feel-good article about another great experience I had with Tesla's extraordinary service program. But it morphed into a detective story that apparently solves the mystery of why my 60-kWh 2013 Tesla Model S still suffered a significant "vampire" power drain, even after...

A few months ago, some minor glitches in my 2013 Tesla Model S were fixed at the Tesla service center in White Plains, New York. It was a perfectly satisfactory experience, pretty much like any other service visit: Drive to the shop, read magazines for a couple of hours, get the car back, drive...

Tesla's announcement last month of its new service program sounded almost too good to be true. If anything went wrong with my 2013 Tesla Model S, promised CEO Elon Musk, instead of schlepping to the nearest service center, I would simply await the arrival in my driveway of the Tesla service tech...

Fisker Karma owners are probably feeling a little abandoned right now. As investors pick over the company like vultures around a corpse in the desert, many owners might be wondering just how they'll get their expensive, luxury plug-in sedan serviced. That's where a company called Hybrid Support...

On Friday, Tesla held a media call to reveal another in the series of announcements touted in tweets by CEO Elon Musk. This time, the news covered enhancements to the warranty and service experience on its Tesla Model S electric luxury sport sedan. Tesla Motors [NSDQ:TSLA] is now delivering several...