Customer Satisfaction Index
Consumer Reports' enthusiasm for Tesla electric cars has fluctuated, but owners' enthusiasm has apparently remained steady. The magazine that once declared the Tesla Model S to be the best car it ever tested, but more recently it has raised concerns over reliability, and criticized the automaker's Autopilot driver-assist system. Nonetheless, Tesla once again topped Consumer Reports' annual customer satisfaction rankings this year. DON'T MISS: Tesla falls even further as Consumer Reports ranks reliability The rankings are based on a survey of owners of cars one to three years old, with scores...
VW customer satisfaction plummeted, now near the bottom
Volkswagen's scored in the annual American Customer Satisfaction Index (ACSI) Automobile Report slipped by about 3 percent.Stephen Edelstein
Tesla Model S Owners Love Their Cars The Most Of Any Owners
A recent customer survey shows owners love their Tesla Model S electric cars.Stephen Edelstein
Here's Why Electric Cars Will Succeed: Owners Just Adore Them
Imagine you're a carmaker, and you found you could build a type of vehicle that customers all absolutely adored. Not just liked. Not just said, "Yeah, it's fine, it does what I need"--but out-and-out loved, cherished, talked about incessantly, and recommended to everyone they met, all the time...John Voelcker