Customer Satisfaction Index
-
Consumer Reports' enthusiasm for Tesla electric cars has fluctuated, but owners' enthusiasm has apparently remained steady. The magazine that once declared the Tesla Model S to be the best car it ever tested, but more recently it has raised concerns over reliability, and criticized the automaker's Autopilot driver-assist system. Nonetheless, Tesla once again topped Consumer Reports' annual customer satisfaction rankings this year. DON'T MISS: Tesla falls even further as Consumer Reports ranks reliability The rankings are based on a survey of owners of cars one to three years old, with scores...
-
VW customer satisfaction plummeted, now near the bottom
Volkswagen's scored in the annual American Customer Satisfaction Index (ACSI) Automobile Report slipped by about 3 percent.
Stephen Edelstein -
Tesla Model S Owners Love Their Cars The Most Of Any Owners
A recent customer survey shows owners love their Tesla Model S electric cars.
Stephen Edelstein -
Here's Why Electric Cars Will Succeed: Owners Just Adore Them
Imagine you're a carmaker, and you found you could build a type of vehicle that customers all absolutely adored. Not just liked. Not just said, "Yeah, it's fine, it does what I need"--but out-and-out loved, cherished, talked about incessantly, and recommended to everyone they met, all the time...
John Voelcker