Life With Tesla Model S: Extended Warranty, 'Tricky' Owners & More Updates Page 3


Tesla Supercharger site in Newburgh, New York, up and running - June 2015

Tesla Supercharger site in Newburgh, New York, up and running - June 2015

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Supercharger contractors...and “tricky” owners

Last summer, I wrote about the joys and frustrations of finally getting a Supercharger in Newburgh, NY, not far from my home. 

The joys were self-evident; the frustrations were primarily the false hopes raised by Tesla’s “Coming Soon” Supercharger maps--and the contractor screw-ups that delayed construction once it finally started almost two years after the map’s projected date.

CHECK OUT: Life With Tesla Model S: Local Supercharger Joys & Frustrations

I visited the site often, and got to know the work crew, a friendly bunch who seemed happy to talk about the project.

In the article, I detailed how the crew repeatedly stopped work to go to another Supercharger project in New Hampshire.

How they misread the plans and put the charging stanchions too close together, then had  to rip them out and start all over again, inadvertently severing the restaurant’s gas and electric lines in the process.

Tesla Supercharger site in Newburgh, New York, under construction - June 2015

Tesla Supercharger site in Newburgh, New York, under construction - June 2015

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But in the end, everything worked out, and the station opened in June.

Shortly thereafter, Tesla issued a stern memo to all of its Supercharger contractors.

The message: Shut up. Don’t talk to anyone, press, public, or Tesla owners. You are like Schultz in Hogan’s Heroes: You know nothing, nothing.

MORE: Tesla Letter To Rein In Local Supercharger Use Goes Wrong

“Failure to adhere to these guidelines can result in disqualification from present and future projects,” the letter said.

The letter went on to warn the Supercharger contractors against nefarious schemes by curious owners to pry information out of them.

“Owners and bloggers can be tricky,” the letter warned. “There is no such thing as ‘off the record.’”

Tesla Supercharger site in Newburgh, New York, under construction - June 2015

Tesla Supercharger site in Newburgh, New York, under construction - June 2015

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Tesla assured the contractors that Model S owners wouldn’t be bothered a bit by their stonewalling.

“They are used to hearing this,” the letter intoned. “It’s okay.”

As one Model S owner noted on the Tesla Motor Club forum, which revealed the memo: “That’s Tesla’s communications strategy fully distilled down into one awesome nugget!”

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