Chevy Volt Electric Car Has Highest Customer Satisfaction Scores, Again

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Chevy Volt Electric Car Has Highest Customer Satisfaction Scores, Again

Antony Ingram

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2012 Chevrolet Volt

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Fewer Chevrolet Volt owners would buy another this year than at the same time last year, Consumer Reports has discovered.

...Of course, when that figure is still 92 percent (down from 93) and the Volt has topped Consumer Reports' consumer satisfaction survey for the second year running, perhaps a drop isn't so bad...

Unsurprisingly, the Volt is going down a storm with owners. As The Detroit News reports, sales in the first 10 months of 2012 are 286 percent greater than the same time last year.

That suggests that and even greater number of owners would still be happy to continue with the Volt than those in last year's survey.

Volt sales are expected to dip a little when November figures emerge, thanks to restricted supply. In recent months, the Volt has consistently beat its own previous highest sales figures.

Consumer Reports' auto editor Rik Paul said that the Volt's sporty handling and strong performance are key to its owners' enthusiasm--that, and the high fuel efficiency drivers are managing.

In fact, high efficiency was a bit of a trend in this year's survey, with the Toyota Camry Hybrid, Prius, Prius C and Nissan Leaf all scoring highly.

Scores for repeat ownership are based on the question, "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had it to do all over again?"

The good news for Chevrolet is that a great many respondents are selecting, "definitely yes".

Are you a Volt owner--and would you buy another? Let us know your thoughts using the comments section below.

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Comments (14)

George Parrott Posted: 11/29/2012 8:44am PST

No surprise here. After 22,000 miles with Volt VIN #679, we are at 106 mpg overall and both my wife and I put this on equal in driving pleasure with our previous Acura, Infiniti, Lexus, Audi, and BMW experiences. Heck I have MORE fun driving the Volt than my earlier Porsche (albeit that was a 924).

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leptoquark Posted: 11/29/2012 9:03am PST

Oh dear. Another uncomfortable fact for the Volt bashers. Did Fox pick up this story?

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robok2 Posted: 11/29/2012 9:44am PST

I'm very pleased overall. If I don't buy or lease a Volt next time, it's simply because there will be better options out there by then. Since I've got my Volt until early 2015, I look forward to seeing what Tesla and other OEMs have out there by then. I love the BMW and Audi prototypes and can't wait to see their future offerings, as well as the Tesla Model X, among others.

George, no need to apologize for your 924. I had a 944 myself... pre-turbo, even...

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Shawn Tempesta Posted: 11/29/2012 10:37am PST

Driven 6,000 miles so far... 252mpg. Definitely happy I leased (with fast charging almost certainly coming) but I would definitely buy again. The Tesla Model S isn't getting any cheaper, and the Volt is no slouch. Easily the best car I've ever owned.

Note: Volt is outselling Prius in it's first two years in the market. Volt is not, in any way, a failure. Only a failure to communicate from an advertising standpoint.

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Richard Camp Posted: 11/29/2012 1:27pm PST

Overall, I have been pleased with my 2013 Volt. I've only had it for a few weeks, with only 550 miles so far, but I'm driving about 98% electric (used 1/10th of 1 gallon gas). I usually use the sport mode, as it's so much more fun to drive.

My only negative comments would be that the Volt has low visibility seeing behind the vehicle, and in the short time I've had the vehicle, it'll be in the shop twice. The first time was for needed firmware updates and to diagnose a defective backup camera. The second time is to do the backup camera repair, and to diagnose a problem with the vehicle displaying a wrong date. The prior firmware update was supposed to correct that issue, but it did not.

Overall, a great car.

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Frank Carter Posted: 11/29/2012 7:09pm PST

10 of 10! Easily the best car I've ever owned. Mercedes, Acura, Honda, Ford, Toyota, all beaten by a domestic EREV marvel that the naysayers said would never be built and wouldn't work if it was. My wife and I argue over who gets it for the day. We drive ALOT and still 97 mpg! We are looking for a SECOND one! BTW:My wife is smart enough to remember to plug it in at night...

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Vladi Ivanov Posted: 11/30/2012 8:54am PST

Part of the reason why Volt owners are happy are not because of the Volt itself, but rather the difficult decision GM made to make it and the leadership role they took back from Toyota with regard to EVs. The Volt is the phoenix that rose from the ashes, the renovatio of the mass-market EV, the willingness to solve problems rather than use them as excuses for not doing the right things.

GM has to keep up with this and not rest on its laurels. They may have won the initial battle but many more are ahead. And while Tesla Motors thankfully continues to lead GM and Nissan made it possible for the rest of us to drive an EV.

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robok2 Posted: 11/30/2012 2:04pm PST

Vladi, great perspective and I could not agree more. Let's hope GM keeps working and my PHEV/EREV Volt becomes an even better EV before long. GM took a major risk and people like me, who'd never even visited a GM dealer before, are now GM customers as a result. Not necessarily next time, of course, but the new customers alone and great PR is worth a small initial loss.

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Xiaolong Li Posted: 11/30/2012 2:59pm PST

The biggest key to watch is the upcoming redesign of 2014/2015 Volt. If GM can continue to dominate and make a Volt a "more appealing" car, then it will dominate the market like the Prius. If it doesn't, then it will just become one of those "old GM" models where it slows diminishes over time...

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Richard Mett Posted: 11/30/2012 4:14pm PST

After a year of driving a 2012 Volt, we decided to buy a 2013 for our second car. We will sell the Sienna in about a year after my kids get their drivers license.

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Kent Stuart Posted: 12/1/2012 9:44am PST

Fewer Volt owners would buy another this year than at the same time last year??? What a backhanded slap kind of way to offer congratulations to a successful automobile. But, it's to be expected from the green media where GM-hate continues its subtle and not-so-subtle appearances.

Clearly this writer has ignored the fact that there are many more Volt owners this year than last year. That the % of owners loving their Volts remains at an amazing sky high level is proof of the car's greatness.

I drive a Volt, and you can add me to the list of 92%ers.

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Antony Ingram Posted: 12/2/2012 1:52am PST

There's always one, isn't there Kent?

The first line is not even *slightly* a "backhanded slap" to the Volt - it was intended to be an amusing way to start the article, when considered with the second paragraph which immediately counters it - rather than a simple regurgitation of a press release as you may find on other websites.

It's clearly a joke which everyone else got, having happily recounted their own Volt tales in the comments above yours.

Had you bothered reading the rest of the article, you would have noticed the next few paragraphs:

"sales... 286 percent greater than the same time last year...an even greater number of owners would still be happy to continue with the Volt than those in last year's survey"

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Ronnie Ball Posted: 12/11/2012 1:02am PST

Last time I purchased gas was June 30th when extreme weather knocked out power for several days. The Volt is fast, sleek and fun to drive. Yes, I would buy another. I want more charging stations and faster charging.

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glen eberhart Posted: 1/12/2013 11:20am PST

My wife and I bought the Volt in Oct 2012,and it has been a very pleasant surprise.It is fun to drive,gets great MPG,fit and finish is great, and so far it has saved me almost $800 in gas,over our other car,a GMC Terrain,my wife drives 40 miles each way every day to her job,so the 40 free miles do make a great difference. In the 80 mile round trip to work, she will use 1 gal of gas. I will take 80 MPG any day.It will be much better when she retires in May of 2013. Most likely,we won't be buying much gas for it.I also have a Cadillac SRX, and it does ok on gas,but it sits most of the time now.I definitely will buy another one when it is time. We love that car.I am hoping they use the front end of the Opel Ampera,more aggressive looking.

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