Every once in a while, other media outlets will ask for advice from Green Car Reports on various fuel economy or car technology questions.
We recently received one concerning a 2008 Ford Escape Hybrid, which the owner had left unused for several months.
The car wouldn't start after that, and when she had it towed to her local Ford dealer, the service department told her she had to have the hybrid battery replaced, at a cost of $9,700.
That sum was more than the entire vehicle was worth, so we got the following questions.
The rest of this article is what we wrote in response.
First, her car is definitely not a "paperweight". But given either a dead hybrid battery or possible dealer recalcitrance, she will likely have to do some research on her own.
It's important to confirm that this isn't a case of a dead 12-Volt battery. You'd hope the dealership would have checked this first, but she will need to confirm this.
It's easily done: Either replace the 12-Volt battery, or remove it and put it on a trickle charger for a couple of days or until it shows full capacity. That's the first step if any car's been sitting for several months.
Assuming the 12-Volt battery is fine, then the dealership is saying she has a problem with her high-voltage battery (the one specific to the hybrid system).
One alternative would be to spend the money to have it towed to a different Ford dealer, to see if the diagnosis is the same.
Not every dealer's Service Department is equally eager to take on the diagnosis of unexplained failures, but some are.
At the same time, she should definitely hit the internet, with a search as simple as, "Dead Ford Escape Hybrid Battery What Do I Do?" When we did that, we found this useful link among many.
It contained this sentence: "Ford, however, found that there has never been a case of the main battery depleting itself so far that it couldn't fire up the gasoline engine, even after freezing the vehicle for two days at minus 30 C in Alaska."
In other words, color us skeptical about what the dealer told her.
Given that this car is now seven or eight years old, however, let's assume that the problem IS with the high-voltage pack.
If so, she should search for a local or regional hybrid specialist. The Toyota Prius is by far the highest-volume hybrid car in the U.S., so that's a good place to start. We wouldn't be surprised if a local Prius specialist knew about and could work on Ford hybrids as well.
(We do recommend asking for references from satisfied customers, however--and if none are forthcoming, as with any mechanic or service provider, proceed at your own risk.)