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Nissan Addresses Complaints About Their CVT Technology


Gear Shift - 2009 Nissan Cube 5dr Wagon CVT S

Gear Shift - 2009 Nissan Cube 5dr Wagon CVT S

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Nissan’s Customer Satisfaction Program is working in overdrive to address concerns that their customers have voiced in regards to the Nissan Continuously Variable Transmission (CVT) Technology. This month customers in North America that own Nissan’s with CVT equipped cars will be getting a letter from the Customer Satisfaction Program (CSP) to address the concern of the CVT technology’s high cost of repair as the vehicles ages.

According to the letter from Nissan North America’s CSP, “a small percentage of owners of early models equipped with CVTs have expressed concerns about the cost of repair of their transmissions after the warranty expires.” Now, the CVTs in Nissan vehicles have been a pretty good success and even I have raved about the CVT in the new 2009 Nissan Maxima—there aren’t many cars that can go over a mountain pass without giving there passengers a downshift kick, but the Nissan Maxima can. It may also surprise you to know that the CVT technology is available in the Versa, Cube, Sentra, Altima and as mentioned above the Maxima. So this concern from “a small percentage of owners” could actually be foreshadowing of a larger customer satisfaction issue for Nissan.

Angular Front Exterior View - 2009 Nissan Cube 5dr Wagon CVT S

Angular Front Exterior View - 2009 Nissan Cube 5dr Wagon CVT S

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This is where the CSP letter comes into play. The letter that is being sent to owners of Nissan vehicles with CVTs is to inform them that their warranty on the CVT units is being extended from the standard 5 years/60,000 miles to 10 years/120,000 miles. Yes, you read that right; Nissan is doubling the warranty coverage to make sure their customers are happy. What’s more, Nissan is doing this with no additional cost to current owners and making the warranty fully transferable to future owners of the CVT vehicles. The CSP isn’t stopping there, no they are also offering to reimburse customers who have paid for repairs to their CVT equipped cars that failed within the new time and mileage limits.

Bottom line—this is the reason why other journalists I know say that Nissan is the only one that “gets” the CVT technology. Nissan not only gets it, they are willing to stand behind it without any excuses. Makes me wonder: With that kind of customer support would you rather buy a Chevrolet Volt or a Nissan Leaf for your first electrified vehicle?

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Comments (4)
  1. I have a 2007 nissan murano. Nissanauto mall in avenel new jersey really need to review the customer service that the staff provides especially there manager by the name chianca in the service department. I only go to nissan to get my car serviced becouse other Mechanics take advantage of women. I went four times to get the same tire with the same problem fixed. I dint even get an appology. Another time i went to get my care serviced then 3 weeks later i had the same problem with my car. I was so upset i contacted the manager chainca adviced him of the problem instead of telling me come in will check the problem. he just said were not responsible.
    I will make sure any one i know who buys a car NOT TO BUY A NISSAN!!!!!!!!!!!!!!!!!.
     
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  2. 2014 Versa Note SV bought New, found rust on the 3rd day of purchage in 12+ areas underneath including sub-frame and various components. Complained and requested replacement with a rust free car. Nissan won't replace or refund despite extensive correspondence, emails, phone calls, visits to the dealer, furnishing date stamped pictures of rust areas. Nissan is dragging its feet with feeble excuses - ' No excessive rust found' "rust is not affecting safety of the car' 'rust not affecting performance of the car' - which is why they will not replace it. Upon telling them that the due to rust, the resale value of car is severely diminished to junk car value - they have nothing to say. Filed complaints with authorities including the Attorney Gene
     
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  3. .. including the Attorney General but they are slow to process so nothing has come of it so far and Nissan won't stand behind its products. BBB Autoline has sided with Nissan and they just pissed on the Lemon Law doing that - despite providing scores of date stamped photographs of the rust areas.

    Nissan is not giving me a charity car, nor it is a used car that they have sold me. I have paid full price with high interest for 6 years that I am going to be paying and I deserve a rust free car without defects but Nissan does not seem to agree to that.

    People, please think a thousand times before buying a Nissan. A company that is trying to get away using every lame excuse. I am afraid that Nissan may have sold a large number of cars to buyers
     
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  4. ... to buyers, with rust simply because the American buyer trusts manufacturers for their quality and integrity - but not in case of Nissan.

    If any law students/retired lawyers/lawyers are willing to help - for an affordable fee - as I can not afford a lot at this time - please help me and may God bless you for your kindness.
     
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