Reliability
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This article has been updated to include a response from Tesla. Consumer Reports pulled its recommendation for the Tesla Model 3 again, after new survey data from its subscribers showed the car has below-average reliability, the organization announced today. CR surveys its subscribers annually about problems and satisfaction with their cars. "I want to emphasize that when it comes to owner satisfaction, the Tesla Model 3 is still the best," said test director Jake Fisher. "However, in those same surveys, people tell us that it breaks." Those breakages are what the organization uses to...
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Tesla Model S loses spot on Consumer Reports’ recommended list
The Tesla Model S has slipped back off Consumer Reports recommended list, due to a dip in reliability, as the consumer organization assesses it. Suspension problems are to blame, reported CR. In 2017 Tesla made its air suspension standard on the Model S, and all versions were dual-motor (all-wheel...
Bengt Halvorson -
Tesla falls even further as Consumer Reports ranks reliability
Tesla was ranked 25th out of 29 car brands in Consumer Reports' reliability rankings.
Stephen Edelstein -
Toyota Prius hybrid is cheapest car over 10 years that you can buy
The Toyota Prius has the lowest average maintenance costs over 10 years of any model, according to website YourMechanic.
Stephen Edelstein -
Tesla Freakonomics: Why Fans Should Hope Early Drivetrain Data Was Correct
Our recent article on the reliability implications of a Plug-In America survey of early Tesla Model S owners was met with skepticism from the company's supporters, and support from its skeptics. But in a counter-intuitive Freakonomics-style twist, it's the firm's fans who should hope the results...
Matthew Klippenstein -
Two-Thirds of Earliest Tesla Drivetrains To Need Replacement In 60,000 Miles, Owner Data Suggests
With almost 100,000 on the world's roads, the Tesla Model S electric car is a remarkable achievement. It remains the longest-range electric car in volume production more than three years after it launched. But reliability issues with electric traction motors in early cars--those from the 2012 and...
Matthew Klippenstein -
Newer Tesla owners may be less tolerant of glitches, an analyst says.
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Tesla Model S: Too Many Problems To Recommend, Consumer Reports Says
Every honeymoon comes to an end sooner or later, and so it was with Consumer Reports and its former paramour, the Tesla Model S electric car. As part of its yearly reliability report on cars sold in the U.S. market, the respected consumer magazine said it could no longer recommend the Model S...
John Voelcker -
U.S. Vehicles Now Have Average Age Of 11.5 Years (Waste Not, Want Not)
New research shows that the average age of U.S. cars has reached a record high.
Stephen Edelstein -
2012 Chevrolet Volt Racks Up 250,000 Miles, One-Third Electric, Rest At 39 MPG
An Ohio owner claims to have covered nearly 250,000 miles in his Chevy Volt.
Stephen Edelstein -
Tesla Model S Door-Handle Failures Still Plague Electric Car, Consumer Reports Learns: UPDATE
It is one of the more remarkable features of the Tesla Model S electric luxury sedan: door handles that retract flush with the body until needed. But the retracting door handles proved tricky in practice; owner of early Model S cars reported that quite a lot of them had to be replaced under...
John Voelcker -
Why BMW Boosting Its V-8 Twin-Turbo's Fuel Efficiency Kills Batteries
Turbocharger cooling demands overtax batteries in V-8 BMWs.
Stephen Edelstein -
See what it's like to drive a Nissan Leaf electric car for four years.
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Tesla Model S Tops Consumer Reports Customer Satisfaction Index, Again
The Tesla Model S tops the Consumer Reports customer satisfaction rankings for the second year in a row.
Stephen Edelstein -
Glitches Modulate Consumer Reports Praise For Tesla Model S Electric Car
Consumer Reports tallies reliability issues with its 2012 Tesla Model S.
Stephen Edelstein -
How Reliable Is Your Hybrid? Take It Apart To Find Out
Modern vehicles are derided in some circles for their complexity, but in reality cars are more reliable today than they've ever been. Sure, stuff still goes wrong--but it usually does so with such infrequency we just notice more. Cars go and stop when we ask, and they're capable of massive mileages...
Antony Ingram -
Honda Civic Hybrid: Battery Unreliable, Consumer Reports Says
Automaker Honda used to be the darling of Consumer Reports, with its models perpetually scoring better than average in CR testing. The 2012 Honda Civic dampened the publication’s enthusiasm for the Honda brand; it was the first Honda Civic we can recall that wasn’t recommended by CR...
Kurt Ernst -
Hybrids, Plug-In Cars Score Well In Reliability Survey
Buyers of hybrids have long known that they can be surprisingly reliable, as well as costing little to run on a daily basis. The 2012 Annual Auto Reliability Survey from Consumer Reports has confirmed this once again. As reported via The New York Times, the Consumer Reports survey predicts the...
Antony Ingram -
Back in March 2011, we took delivery of a U.K. spec Nissan Leaf as our principal family car. Since then, we’ve kept you up-to-date with the car’s long-term progress, including reports after driving 5,000 miles in it, after covering the 11,000 mile mark, and after one year of ownership. Last week, the odometer ticked over to 25,000 miles, marking the need for another long-term report. Reliability Just as our previous two reports, our long-term Leaf has been extremely reliable, with no major issues, recalls, or breakdowns since our 15,000 mile report. In fact, since our first-year...
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2011 Nissan Leaf: One-Year Drive Report
On March 28, 2011, I took delivery of a European-specification 2011 Nissan Leaf. Yesterday, a few days short of our 1-year anniversary with the car, its odometer passed the 15,000 mile mark. But what have we learned about Nissan’s first electric car after living with it daily for a year?...
Nikki Gordon-Bloomfield -
More Volkswagen Diesel Woes: Feds Investigate 2011 Jetta TDI
Volkswagen's TDI diesel engines have long attracted fans and repeat buyers. But now a second investigation this year into the reliability of its TDI engines may cast a shadow over its newest fuel-efficient clean-diesel vehicles. The National Highway Traffic Safety Administration last week launched...
John Voelcker -
Ford Hybrids Prove Durability By Racking Up Most Taxi Miles
Ford has issued data showing remarkable reliability among the battery packs and electric motors in its hybrid vehicles, not the least of them the ones used in grueling taxi service in cities like New York and San Francisco.
John Voelcker -
2011 Chevrolet Volt: Air Dam, Display Issues Fixed By Dealers
Two early customer satisfaction issues on the 2011 Chevy Volt are being addressed by dealers: a front air dam that's too low, and intermittent blank displays on the instrument cluster.
George Parrott -
LEAF Task Force: Nissan's Electric Car Soldiers Of Fortune
In 2011 a crack task force was sent to the United States by a Japanese manufacturer for a car that's making headlines. These men were promptly trained to be experts in their field. Today, wanted by thousands of owners, they survive as a rapid response unit. If you have a problem, if no one else can...
Antony Ingram