How Tesla Model S alters car ownership: a buyer's one-year notes Page 4

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2016 Tesla Model S [photo by owner Shiva]

2016 Tesla Model S [photo by owner Shiva]

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Tesla is trying to reduce the need for owners to bring their cars into its service centers, which I've now done a few times.

As well as over-the-air updates, the company is working on remote diagnostics and more use of its “Mobile Ranger” service, so technicians can come to service an owner's car at work, at a business, or at home.

What other carmaker would send technicians to work on a car wherever the owner happens to have it? None that I'm aware of, even among luxury brands.

Tesla also plans to release a future update that lets owners schedule service appointments right from their cars’ touchscreens.

Onsite service by Tesla Motor technicians on 2013 Tesla Model S, upstate NY [photo: David Noland]

Onsite service by Tesla Motor technicians on 2013 Tesla Model S, upstate NY [photo: David Noland]

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Onsite service by Tesla Motor technicians on 2013 Tesla Model S, upstate NY [photo: David Noland]

Onsite service by Tesla Motor technicians on 2013 Tesla Model S, upstate NY [photo: David Noland]

Enlarge Photo
Onsite service by Tesla Motor technicians on 2013 Tesla Model S, upstate NY [photo: David Noland]

Onsite service by Tesla Motor technicians on 2013 Tesla Model S, upstate NY [photo: David Noland]

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Owner events

An aspect of Tesla ownership I have really enjoyed is the frequent owner events Tesla throws in the Bay Area. They happen as often as every month or a couple of times a quarter, especially if new updates or new Tesla products have been released.

They're a great opportunity to ask Tesla staff questions about ownership, see the newest Tesla models, chat with other owners, and offer feedback on areas in which Tesla can improve.

For example, Tesla announced earlier this year, its plans to double the number of Supercharging locations in the U.S.

Shortly after, at an owner's event, that became a hot topic of discussion. We were invited to give feedback on where we’d like to see more Superchargers and which new places we'd want to be able to visit in your cars—something Tesla encourages us to do.

At other events, we discussed Tesla’s new energy products, from home storage batteries to the solar tiles from the former SolarCity unit.

2016 Tesla Model S [photo by owner Shiva]

2016 Tesla Model S [photo by owner Shiva]

Enlarge Photo

Summary: what Tesla has changed

As an owner, I feel Tesla and Musk take buyers’ feedback into account to help improve all owners' experience, in a way I've never experienced at any other car company.

Despite a few hiccups in my first year, my experiences with my Model S and Tesla as a carmaker are still overwhelmingly positive.

I’m glad I purchased my Model S, even though I still have a Model 3 reservation I made before buying the larger car.

In the end, I have to agree with the received wisdom among owners: With Tesla, it’s not a matter of if it will happen, but when.

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