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Leaf Owners Ratchet Up Attack On Nissan Handling Of Battery Loss Page 2

 
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2012 Nissan Leaf

2012 Nissan Leaf

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Hope 

While some of the more vocal discontented Leaf owners remain aghast at how Nissan has handled the issue to date, the news that Nissan has launched a global Leaf advisory board has made some more hopeful. 


The appointment of Chelsea Sexton as head of the advisory board seems to have quelled many owners fears, while others have nominated Tony Williams, the Leaf owner and EV advocate who arranged the independent range verification test, to join Sexton on the board. 

As head of the advisory board, Sexton has noted that its existence isn’t purely to solve customer issues around battery capacity loss, although she, like everyone else wishes to see the issues resolved as quickly as possible. 

Instead, she notes, the advisory board is there to provide a better, continuing dialogue between electric car buyers, owners, and Nissan. 

“Communication with current and potential customers on various fronts definitely needs to change going forward, and trust needs to be re-earned for some of you,” she wrote in a forum post. “Those are the things I’m hoping the advisory group can help focus Nissan’s attention on, and why the group is being established regardless of what happens with the AZ issue.”

Colder Leafs OK

While the issues surrounding battery capacity loss in hotter-state Nissan Leafs have grabbed headlines, many Leaf owners around the world have commented in forums and in article comment sections that their own personal Leafs are operating as they expected. 

For those in more temperate environments, the remaining Leafs on the roads of the U.S. have proven reliable, providing many thousands of miles of service without issue.

While these reports don’t help those with lost range, they do serve as a reminder that the wilting Leaf issue, while urgent, doesn’t affect everyone. 

One week on, what do you think of the continuing saga into wilting Leafs? 

What will happen next?

Let us know in the Comments below.

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Comments (8)
  1. Is this some sort of "study in contrasts".

    When Chevy has questions of fires (later disproved), didn't they offer loaner cars and buying the cars back? Also, wasn't this response quick in coming?

    What has Nissan done? Slow response, nothing is offered.
     
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  2. Absolutely true. Chevy's response was fantastic. They got ahead of the curve and still have the happiest owners in the business. I, like the other affected owners, love the Leaf, but most of us have little love left for Nissan and I would never buy another one of their products if this is the treatment I can continue to expect.
     
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  3. Have Nissan, or Leaf owners tried adding sensors to better record operating environment in Phoenix area? Collecting data on temperature on hourly bases could provide additional insight. Besides high air temperatures, a car can get much warmer if parked in the sun. Phoenix is also unique climate in having extreme temperature swings between day/night. Timing of when EVs are driven/charged relative to daily cycles could provide some clues.

    Nissan is in interesting position, having 2 vehicles with similar battery package designs. (Leaf & Infiniti LE) For EVs to mature, we all need better, & shared engineering test data. There are rumors of a next generation of battery technology beginning 2013/14, but we need to understand current tech 1st!
     
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  4. The tests have shown that there is an instrumentation error, but they have also demonstrated that battery voltage was very similar in packs that have reached turtle mode. This should be enough indication that the battery was fully discharged. Four of the cars were tested by Nissan in Casa Grande in July. The range test indicated loss of autonomy within a percentage point or two of the battery state of health determined weeks earlier in a bench test. While there is always the possibility that some sensor or software error caused the Leaf to deliver poor performance, the more likely cause for the reduction of range is battery degradation. I compiled a table with effective temperatures, and the corresponding aging factor: http://bit.ly/QY16IG
     
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  5. So one Arizona Leaf owner has received Lemon Law protection and is returning his car. His blog is wiltingleaf.com. Nissan met with another affected owner and we now know that Leaf owners in Phoenix should expect to replace their batteries within 5 years if they average over 50 miles/day. That's 91K miles. What's not said is that you won't be able to drive 50 miles/day by year 5, and will probably be looking at a max range of 40-50 miles, or maybe less, and that's pushing it all the way to turtle mode. Nissan's response to this problem looks a lot like Mitt Romney's campaign for president.
     
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  6. Nissan's next answer to the Phoenix battery degradation problem: Carry a really long extension cord with you always.

    8 - )

    Given their previous responses, this might be too close to true.

    8 - (
     
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  7. Nissan missed the boat when it comes to effective customer relations and corporate PR when it comes to EVs and consumers. If Goshen and company were really behind the idea (and push) of the Leaf as a mass market car, then they had to know and plan for the mix of owner reactions if a hiccup like the AZ battery problem happens!

    Right now, Nissan's lack of an appropriate response is just pissing off techie EV owners--a VERY vocal crowd, thanks to the Net!--while casting doubt about the tech to the rest of the car-buying crowd (who, BTW, already have serious concerns/misconceptions about battery-powered cars)!

    C'mon, Nissan... Think like Apple and learn from how it dealt with iPhone 4's "antennagate!"
     
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  8. I am a Arizona Leaf owner that is down ~30% in under 1 year:

    The way I see it, Nissan is attacking us(AZ EV Owners)! Nissan is saying they were "very clear" - Untrue, Nissan actually went above and beyond to assure us that Arizona heat would not be a problem.

    Nissan is saying it is Phoenix drivers fault for driving on the freeway - BS, other cities with no loss have lots of freeways.

    Nissan is cheering owners on other states for driving 40K miles - but chastising Phoenix owners for driving 12K miles.

    In my opinion, Arizona owners are simply telling the truth. Nissan is the one attacking Arizona owners!

    This is low Nissan - put on your big boy pants and call your owners with open complaints, we need resolution - not attacks.
     
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