Hope
While some of the more vocal discontented Leaf owners remain aghast at how Nissan has handled the issue to date, the news that Nissan has launched a global Leaf advisory board has made some more hopeful.
The appointment of Chelsea Sexton as head of the advisory board seems to have quelled many owners fears, while others have nominated Tony Williams, the Leaf owner and EV advocate who arranged the independent range verification test, to join Sexton on the board.
As head of the advisory board, Sexton has noted that its existence isn’t purely to solve customer issues around battery capacity loss, although she, like everyone else wishes to see the issues resolved as quickly as possible.
Instead, she notes, the advisory board is there to provide a better, continuing dialogue between electric car buyers, owners, and Nissan.
“Communication with current and potential customers on various fronts definitely needs to change going forward, and trust needs to be re-earned for some of you,” she wrote in a forum post. “Those are the things I’m hoping the advisory group can help focus Nissan’s attention on, and why the group is being established regardless of what happens with the AZ issue.”
Colder Leafs OK
While the issues surrounding battery capacity loss in hotter-state Nissan Leafs have grabbed headlines, many Leaf owners around the world have commented in forums and in article comment sections that their own personal Leafs are operating as they expected.
For those in more temperate environments, the remaining Leafs on the roads of the U.S. have proven reliable, providing many thousands of miles of service without issue.
While these reports don’t help those with lost range, they do serve as a reminder that the wilting Leaf issue, while urgent, doesn’t affect everyone.
One week on, what do you think of the continuing saga into wilting Leafs?
What will happen next?
Let us know in the Comments below.
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When Chevy has questions of fires (later disproved), didn't they offer loaner cars and buying the cars back? Also, wasn't this response quick in coming?
What has Nissan done? Slow response, nothing is offered.
Nissan is in interesting position, having 2 vehicles with similar battery package designs. (Leaf & Infiniti LE) For EVs to mature, we all need better, & shared engineering test data. There are rumors of a next generation of battery technology beginning 2013/14, but we need to understand current tech 1st!
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Given their previous responses, this might be too close to true.
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Right now, Nissan's lack of an appropriate response is just pissing off techie EV owners--a VERY vocal crowd, thanks to the Net!--while casting doubt about the tech to the rest of the car-buying crowd (who, BTW, already have serious concerns/misconceptions about battery-powered cars)!
C'mon, Nissan... Think like Apple and learn from how it dealt with iPhone 4's "antennagate!"
The way I see it, Nissan is attacking us(AZ EV Owners)! Nissan is saying they were "very clear" - Untrue, Nissan actually went above and beyond to assure us that Arizona heat would not be a problem.
Nissan is saying it is Phoenix drivers fault for driving on the freeway - BS, other cities with no loss have lots of freeways.
Nissan is cheering owners on other states for driving 40K miles - but chastising Phoenix owners for driving 12K miles.
In my opinion, Arizona owners are simply telling the truth. Nissan is the one attacking Arizona owners!
This is low Nissan - put on your big boy pants and call your owners with open complaints, we need resolution - not attacks.
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