Want an Electric Car Like the Nissan Leaf? Prepare to Wait

 
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Taken in Lisbon, Portugal. Pre-Production Test.

Taken in Lisbon, Portugal. Pre-Production Test.

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You’ve seen the adverts, been to the test-drive and placed down a $99 deposit for Nissan’s all-electric Leaf.  Of course, there’s something you probably weren’t told about at the time of reserving a place in the queue. Patience. 

Save for a few hundred lucky individuals, the Nissan North America roll out of the 2011 Leaf has been a bit of a disaster. 

Maybe we’re being harsh. For the earliest of the early adopters, Nissan has delivered on its promise. A reliable family car which seats five and realistically delivers at least 73 miles per charge. 

For those unlucky enough to be fast off the block with pre-orders however, the wait is agonising and doesn’t show any immediate sign of getting better. 

Worst still, Nissan’s initial hopeful prediction that all of the Leafs ordered last year would be in owners hands by the summer has now slipped back to the start of fall, with many would-be owners not even knowing who their dealer will be or when their car will arrive. 

First 2011 Nissan Leaf delivered to buyer, San Francisco, Dec 2010, photo by Eugene Lee

First 2011 Nissan Leaf delivered to buyer, San Francisco, Dec 2010, photo by Eugene Lee

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Chevrolet, in contrast, has moved into top gear, filling orders of its 2011 Volt plug in hybrid even faster than it initially predicted. In the race to the garage, Chevrolet is well and truly winning. 

So what’s going on? And why are would-be owners left in the dark waiting for answers?

Here’s just two possible reasons: Either Nissan has become a victim of its own successes, with Japan sucking in 981 of the 1,100 Nissan Leafs delivered through January, or someone just didn’t do the math right.  

For an international automaker, neither excuse is particularly acceptable. After all, one of the key jobs for any automaker is to understand the market, taking into account demand and production facilities when planning an international launch. 

Nissan’s delay to produce vehicles isn’t the mistake of a major automaker with years of sales under its belt: It’s the mistake made by a fresh-faced startup company keen to jump on the electric vehicle bandwagon.

Or an automaker so scared not to be first that it decided to bet the house on the hope that by some miracle it could produce enough cars to satisfy initial demand in one factory before production plants opened in Europe and the U.S. 

John Duncan takes delivery of one of the first 2011 Nissan LEAF EVs, near Portland OR, 12/15/2010

John Duncan takes delivery of one of the first 2011 Nissan LEAF EVs, near Portland OR, 12/15/2010

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If Nissan truly has sent nearly more than 90% of its production volume to domestic customers then why did it promise to rollout in other countries so quickly? After all, Toyota’s Prius was confined to Japanese sales for some time before being introduced worldwide, and we all know how successful the brand turned out to be. 

Whatever its reasons, perhaps Nissan has just spread itself a little too thin. 

Do we like the Leaf? Absolutely. It drives well, fulfils Nissan’s claims and is a car we’re keen to spend more time with. So much so, that this author and our Marty Padgett both have one on order. So far, the U.K. rollout has appeared much more ordered and informed than the U.S. one, meaning so far less stress for me, but not my U.S. counterpart. 

But the U.S. rollout of the Leaf has been little more than a shambles. Other automakers take note: being first isn’t always best, especially if you can’t come up with the goods quickly enough. 





 
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Comments (8)
  1. This is not a demand problem, it's a supply problem. Nissan just isn't building the car in any significant numbers. Nissan initially planned to produce 50.000 Leafs this year which would amount to more than 4000 per month. Clearly they're doing only a fraction of that number and I'm totally intrigued about the reason why.
     
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  2. I'm still confident from what I've been reading that Nissan is on target to their original estimates. The vehicles that were diverted to Japan were to take advantage of the expiring EV credits that got extended there. With production remaining at full through March/April and Nissans commitment from factory employees to work holidays and weekends, they should still be able to deliver most of the 20k preorders by the end of summer and start taking new reservations shortly after that. Once the TN plant comes online in 2012 things will really start rolling.
    Meanwhile, I'll continue to try and win a Leaf through the Nissan contest by getting the most votes for my video:
    http://HankHillNeedsALeaf.com
    Please vote for me if you get a chance and tell your friends. Thanks!
     
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  3. I agree that Nissan has significantly botched the roll-out of the LEAF in the US. I have been outspoken on every blog I can find about my disgust with the unexplained delays for almost all who actually ordered on "Day 1/Aug. 31" even.
    HOWEVER, I now have my new LEAF SL sitting in our garage, along with our new CHEVY VOLT !!! I think we are only the second household in the whole of the U.S. to have both cars at this time.
    We even have a bit over 2000 miles on our Volt with an average "mpg of 103." We have done a couple of road trips where most of that driving was on the ICE, so that explains the "terrible low" mileage we are getting. Our LEAF and Volt replaced a 2006 Prius and a 2007 Camry Hybrid, so we have massively reduced our actual fuel use and cost, and our house here in the Sacramento area is FULLY solar panel equipped and we generate enough solar electricity credits with our utility company to totally wipe out any annual electricity bill for our house use AND to still fully cover the charging of BOTH EVs !!!
    If you want a picture of both cars in our garage with the charge cords attached, just email for that directly.
     
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  4. Anna,
    Pretty much everyone with an iota of interest in the LEAF knows everything in that posting, so I am not sure what you thought would be "new" in a link that was originally posted over FOUR months ago??
    The current discourse is addressing what is happening with the horribly slow rollout of the LEAF in the US and European markets. Hundreds of US orders were placed in August and September and later even, and only a handful of us actually have received our cars. In the last week there have been additional delays posted, apparently, by Nissan to customers who had been led to believe their cars would arrive in March or April and now those people are seeing May and June as projected delivery dates.
    My car was originally projected to arrive in December of 2010, but was just delivered on 17 February.
     
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  5. The oil industry has paid off Nissan to keep it out of America
     
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  6. #6/Richard
    Without a doubt. Weak, weak rollout. And, does anyone else think that the Volt's tagline "It's more car than electric" hearkens back to the crummy EV-1 commercials? Why wouldn't you say, "It's MORE than a car, it's ELECTRIC!"
    No real enthusiasm.
     
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  7. My Volt was built last week. #1756. So they do seem to be ramping up production pretty successfully. Sorry Carlos, "lead follow or get out of the way"!
     
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  8. Patience Nikki...
     
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